Had an issue but they have great customer service.... 2016
thanks to them working on it.
Bought all appliances for kitchen gave me a quote with one price another price entirely when I purchased appliances. Was informed that appliances would be in within a week called to tell me it would be 3 weeks when I threatened to cancel order they did provide appliances by end of week the microwave was still on backorder. I called today to see where it was at, and they acted like they had no idea who I was or what I was supposed to be getting. Very unprofessional I will think twice before shopping there again. Buyers beware...empty promises
New store update looks fantastic! Multiple appliances!
I bought a lawn mower here and got the warranty. My mower broke sent it in April 19 and did not get till the end of Aug. So they had my mower all summer. It has never been fix and has a bad oil leak .so the mower is junk in less than 2 Years
In April 2015 management at this Sears talked me into buying an advertised on sale but out-of-stock trimmer and roll of line. Management promised the items would be in the next business day and they would call me. They did not call. So my spouse went in to pick up the trimmer. Even though we paid for a new trimmer, Sears gave us the floor model with no instructions, and sent some line promising to call when the roll of line I paid for came in. It is now September and they have yet to call or otherwise provide the roll of line. And yes, I've called, stopped in and written to both the local store and to Sears to no avail. A very disappointing experience to say the least.
Sears Hometown Store is a US Hardware Store based in Mount Vernon, Ohio. Sears Hometown Store is located at 993 Coshocton Ave, Mt Vernon, OH 43050, USA.
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